Privacy Policy — How 7g7 Collects, Uses, and Protects Your Personal Data

7g7 ("we", "us", "the Platform") is committed to protecting the privacy of every individual who accesses or uses the 7g7 platform ("you", "Player", "User"). This Privacy Policy sets out, in clear and accessible terms, how we collect personal data, the purposes for which we use it, the legal bases on which we rely, the third parties with whom we may share it, and the rights available to you regarding your data.

By registering an account on 7g7, accessing the platform, or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the 7g7 platform. This Policy should be read alongside our Terms & Conditions, which also form part of your agreement with 7g7.

7g7 may update this Privacy Policy from time to time to reflect changes in technology, applicable law, or our data-handling practices. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered players via the platform or by email. Continued use of the 7g7 platform following any update constitutes acceptance of the revised Policy.

Account management: We use your identity and contact data to create and maintain your 7g7 account, verify your age (players must be 21 or older), authenticate logins, and communicate important account-related notices such as security alerts and policy updates.

Service delivery: Your gaming activity data and financial data are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment channels, to settle bets accurately, to apply bonuses and promotions, and to provide a personalised in-platform experience.

Identity verification and fraud prevention: 7g7 is required to conduct Know Your Customer (KYC) checks to verify player identities, confirm ownership of payment methods, and prevent money laundering, fraud, and underage gambling. Your identity and financial data are used for these purposes.

Responsible gaming: Gaming activity data — including session length, frequency of play, deposit amounts, and loss patterns — is used to monitor for signs of problem gambling, to apply player-requested limits, and to enforce any self-exclusion arrangements. Responsible gaming is a core obligation at 7g7.

Legal compliance: We are required to retain certain transaction and identity records to comply with applicable anti-money-laundering, counter-terrorism financing, and data protection obligations. Retained data is used solely for regulatory reporting where required.

Marketing communications: If you have opted in to receive marketing, we use your contact data to send you promotions, bonus offers, and relevant platform updates. You may withdraw your marketing consent at any time via your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

Platform improvement: Aggregated and anonymised technical and usage data is used to analyse platform performance, identify bugs, improve game selection, and enhance the overall user experience. This data does not identify individual players.

Payment processors: We share transaction data with bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard processing partners solely to process deposits and withdrawals. Each payment partner operates under its own privacy framework and data security standards.

Game providers: When you play a casino game hosted by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session data (such as a player session token) is shared with that provider to facilitate gameplay. Game providers do not receive your full personal profile.

Identity verification services: We may engage third-party KYC providers to assist with document verification. These providers process identity documents on our behalf under strict data processing agreements.

Legal and regulatory disclosure: We may disclose personal data to law enforcement, regulatory bodies, or other authorities where required by applicable law, where we receive a valid legal request, or where disclosure is necessary to protect the rights and safety of 7g7 or its players.

Business transfers: In the event of a merger, acquisition, or sale of all or part of 7g7's assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified before their data becomes subject to a different privacy policy.

All third parties with whom 7g7 shares personal data are required to handle that data in a manner consistent with applicable privacy standards and solely for the purposes described in this Policy.

7g7 retains personal data for as long as your account remains active and for a period following account closure sufficient to meet our legal, regulatory, and operational obligations. In practice, this means:

• Account and identity data is retained for a minimum of five (5) years after account closure to comply with anti-money-laundering record-keeping requirements.
• Transaction and betting records are retained for a minimum of five (5) years from the date of the transaction.
• Communications data (support tickets, chat transcripts) is retained for up to two (2) years from the date of the interaction unless a longer period is required for a pending dispute or legal proceeding.
• Marketing data is deleted or anonymised within ninety (90) days of withdrawal of marketing consent.
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When personal data is no longer required, it is securely deleted or anonymised in accordance with 7g7's internal data disposal procedures.

The 7g7 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided us with personal data, we will immediately close the account, delete the associated data, and return any deposited funds to the payment source used.

If you believe that a person under the age of 21 has created a 7g7 account, please contact our support team immediately so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms for minors in their care.